Nykaa: A Study on Omnichannel Experience and Marketing Strategy

Nykaa, an Indian e-commerce company established by Falguni Nayar in 2012 and based in Mumbai, specializes in selling beauty, wellness, and fashion products. The company operates through its website, mobile app, and more than 100 physical stores. To gain insight into the brand’s remarkable success, five key questions are explored, focusing primarily on its marketing …

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